FAQ

General

How can I get a Price List or other literature?

Authorized dealers can request literature via e-mail, fax or phone from Customer Service. If you are not an authorized Indiana Furniture Dealer, you should contact your local Rep using the information on the Rep Locator via this website.

Can my order drop ship to my customer?

You can specify a drop ship to any location within the continental United States that has a dock, can receive a 53’ trailer and is not a residential area. Please include a phone number as our carrier will call prior to delivery.

What is the warranty on your products?

Casegood products carry a 12 year limited warranty and seating carries a 5-year limited warranty. See page 1 of the Price List for details.

Is there a freight charge on my order?

Freight is free over 750 lbs. Freight under 750 lbs will be accessed a $75.00 charge unless it ships by small parcel carrier such as UPS.

What is your cancellation policy?

All orders are considered firm and cannot be cancelled without prior approval by Indiana Furniture.

Specifying and Ordering

What do I need to put on my order to receive Indoor Air Quality certified products when ordering from the certified product lines?

NOTHING! Indoor Air Quality certified materials are STANDARD on all certified product lines.

Do you offer grommet options? What is the up charge for a grommet in a standard location? In a customer specified location?

Yes, we offer a 2-3/8” black grommet for $44 list in standard locations. See the Price List for available locations. You can specify that same grommet in non-standard locations for the same price. Please contact Customer Service for a custom quote.

How do I place my purchase order with Indiana Furniture?

Purchase orders for active accounts can be faxed, mailed or emailed to NewOrders@IndianaFurniture.com.

What is the lead time on your products?

Indiana Furniture has a standard lead time of 3 weeks on most all of our products. New product introductions and specials are subject to longer lead times.

How are standard units with locking keyed? Is there an up-charge to key alike by office? How do I specify my order that way?

All locking units are randomly keyed. You can request that items be keyed alike at no additional charge by simply marking your order “Keyed Alike” and tagging items that belong together.

Where can I find tackboard fabrics to choose from?

Tackboard fabrics can be selected from the Graded-In programs listed in the Seating section of the Price List. Not all fabrics are suitable for tackboards. Please use the manufacturer’s website to check fiber content and request memo samples.

Do you produce product in a custom finish? How do I request custom finishes and is there an up charge?

Yes. Please contact Customer Service for details.

Do you offer seating finishes to match your casegoods?

Yes. All standard casegood finishes are available on seating.

Which fabric manufacturers participate in your graded seating fabric program?

Indiana Furniture has partnered with Momentum, Mayer Fabrics, CF Stinson, Maharam, Designtex, ArcCom, Architex and Ultrafabrics to provide a convenient graded-in program.

Do you offer a COM program if I want to order fabric that is not in your graded program?

Yes. Please use the form on page 2-3 of the 2012 Price List for instructions. Contact Customer Service for additional assistance and an optimized yardage quote.

Post Order

How can I track my order?

Call Customer Service with the order number for tracking information.

I want to place glass on my desktop to protect it. Why does that void the warranty?

Wood veneer is a natural product and even though it has been kiln-dried it still contains moisture. The glass prevents the moisture from escaping and can cause the veneer to crack or warp

What is your return policy?

Merchandise will not be accepted for return except for the following reasons and not without Indiana Furniture approval with a Return Goods Authorization number. See the Terms and Conditions in the Price List for more information.

  • Manufacturing Defect
  • Indiana Furniture Order Processing Error
  • Shipping Error
  • Mis-Marked cartons
  • Duplicated Shipments

What do I do if I receive products with damages?

If you notice the damage at the time of delivery, please note it on the Bill of Lading presented by the driver and contact Customer Service for further direction. If damage or a defect is determined after the delivery, you have 15 calendar days to file a claim with the carrier. Indiana Furniture reserves the right to select the most cost effective way to repair or replace the damaged item.

Care Instructions

How can I care for my products?

Both veneer and laminate products should be cleaned with a soft cloth and a non-wax product. Please refer to complete cleaning instructions available on this website.

Where can I find cleaning instructions for fabrics?

Our fabric suppliers’ websites offer additional information concerning fabric care. The back of Indiana Furniture fabric cards also list cleaning instructions for fabrics.